Our virtual assistants can help in a variety of ways! Some of the areas of expertise are admin, concierge, customer support, marketing and social media, bookkeeping and more. In addition, we have experts in web and graphic design and other fields that may be chosen to help or be your assistant.
No, you get a real dedicated person responding to your tasks. We have advanced software in place so that we can help you as best as possible, but your assistant actually carries out all tasks.
Once we receive your preferences, we cross reference across our assistants to provide you the best virtual assistant possible. This isn’t a long process, though it typically takes about a day due to our algorithms and processes.
We pride ourselves in quality and convenience. The average response time is around 10 minutes, way lower than the industry standard! It may take longer depending on the time or day. If you have a request that is urgent, you can mark it as such and our systems will work to notify them as soon as possible.
You can text them, email them or just add it to the Trello board! Whatever is easiest for you, you’ll be provided a phone number and email address to text or contact them.
Your primary virtual assistant will be located in the United States at a Parrotforce facility or at their home. Your secondary assistant will either be in the United States or Europe.
We offer 24/7 assistant services and we mean it! Your primary virtual assistant works according to your preferred hours and days, and your secondary assistant works to fill the gaps. They work together to make sure you get the help you need whenever you need it! Your primary assistant may not be available on major holidays.
Absolutely! We want your virtual assistant to be a part of your team, you can give them an email address or other accounts to be able to help you best.
Which ever way works best for you! We have setup multiple communication paths so you can naturally contact your virtual assistant. You can text them, email them or call them, you’ll be routed automatically!
You can use whatever you prefer to communicate with your assistant and manage tasks. We really like Trello, but would be glad to use whatever you prefer. You can use Skype, Slack or another platform to communicate as well.
Trello is a project management application that we utilize to keep track of all your requests. You’ll be setup with a personalized Trello board where you can add requests yourself or see requests that your virtual assistant has added. You can check the status of the request, add files and leave comments. As well, you can set recurring tasks easily.
You can ask your virtual assistant to order you products or food. We’ll pay for the order on your behalf. Once we confirm the price we’ll send you an invoice for the amount plus any processing fees so it can be paid securely without sharing any of your information. If you’d like to pay for an order personally, we can attempt to arrange that.
Our virtual assistants have a wide variety of skills and experience. We will try to match you with the assistant with the closest skill set to your preferences and help you train them to utilize whatever software you need.
Our virtual assistants are trained to be generalists, they are great at being an all around helper to any task you throw at them! They have experience with major productivity platforms and software. Depending on your preferences, they may also have certain skills that fit your specific needs. However, you will have to train them to fit your business and personal procedures and lifestyle. We recommended having a written plan for how you want tasks executed.
Absolutely. You will have full access wherever you go to the phone number and apps. However, in some areas it may be harder to fulfill requests if it is not an English-native country.
Managing Your Account
Your virtual assistant will keep track of time using a timer built into our platform. Any time spend responding to your requests will be taken into account. You can view how many hours are left on the account portal.
Once you’ve decided on your plan we’ll setup your account and send you a link to setup payment. You can add your credit card, Paypal or something else. You’ll be charged every month on the same day.
You can change your plans whenever you want as many times as you want, upgrade or downgrade as you wish. Your changes will be reflected in the next billing cycle.
We want to ensure you have the best experience possible, if you’d like to be assigned a new assistant we’ll check your requirements and match you with a new one.
Our plans are month-to-month unless you opt for a yearly plan, cancel anytime.
We take every measure to ensure your information is safe and private. Our assistants sign an NDA along with receiving extensive privacy training. Furthermore, we utilize leading cloud services to securely store any documents you share.
Our assistants go through extreme vetting and background checks. We recommend creating a working relationship with your assistant before sharing any credentials. We also recommend using a secure credential sharing service instead of sending anything in plain text. Ask your assistant about this.